Fan Guide A-Z

Accessibility and Special Needs

For guests with special needs, Guest Services Representatives are available to help guests to their seats and assist with other needs throughout the event. Guests can contact Guest Services prior to an event to arrange for assistance at 404-878-3000.

During an event, guests can contact Guest Services for assistance via text message at 404-996-1898, or ask the closest Philips Arena team member for assistance.

Accessible Parking

Philips Arena offers accessible parking in all of our parking decks.

For an interactive parking map, click here.

Accessible Seating

Philips Arena has many accessible seating options available in all price ranges. Guests in need of accessible seats may purchase tickets through Ticketmaster (www.ticketmaster.com) or at the Philips Arena Box Office by calling 800-745-3000.

Guests who purchased non-accessible seats and need accessible seats can exchange the tickets at the Philips Arena Box Office, subject to availability.

Companion seats are available with the purchase of an accessible seat, within the public ticket limit set by the artist / event.

Admission

All guests entering Philips Arena must have a valid event ticket to gain admission. Guests should retain their ticket stubs in order to verify proper seat location. Re-entry to the arena is prohibited.

Atlanta Hawks Games

Children under the age of two years old do not need a ticket to enter.  

Concerts & Other Events

For most events, children under the age of two years old do not need a ticket. However, this policy may vary for certain events. For more information on specific events, please visit the event listing at www.PhilipsArena.com/events or call 404-878-3000.

Alcohol Policy

Alcohol is sold only to guests 21 years of age and older, with proper identification.

Assistive Listening Devices

Assistive Listening Devices are provided free of charge at the Guest Sales and Service Center and the Concierge Desk. A driver’s license or credit card will be held as a security deposit.

Interpreters

Philips Arena will make every effort to provide sign interpreters to guests with hearing disabilities upon request. Please contact Philips Arena 30 days in advance to arrange this service at 404-878-3000. All services must be approved by the artist / show.

ATMs

ATMs are located in the following areas:

  • Near the Georgia’s Own Credit Union Club entrance to club seating
  • On the main concourse across from Portal 9
  • On the upper concourse across from Portals 21 and 22 

Baby Changing Stations

Baby Changing Stations are located in select restrooms throughout the arena. A Philips Arena team member can help direct you to the closest location.

Backstage Passes

Backstage passes are not available through Philips Arena. For backstage pass inquiries, please contact the artists’ record label or the event promoter.

Bag / Purse Policy

All bags are subject to search upon entering the arena. Large bags and backpacks are prohibited. Please plan accordingly to help facilitate a quick and efficient entry process.

Banners & Signs

Banners or signs that obstruct the view of guests, obscure advertising, impede the operation of Philips Arena, contain objectionable subject matter, or are commercial in nature are not permitted. Philips Arena reserves the right to remove any banner at any time.

Box Office

The Box Office is located on Centennial Olympic Park Drive.

Box Office Hours

  • Non-Event Days: Monday – Friday: 9:30 a.m. – 5 p.m.
  • Event Days: Saturday – Sunday, 12 p.m. or 90 minutes prior to event time; closing time will vary.

The Box Office is open during ticket on-sales. 

Camera / Recording Devices

  • Still cameras (non-professional) are allowed at sporting events, including Atlanta Hawks and Atlanta Dream games. The use of still cameras during concerts and events is determined by the artist / event; please contact Philips Arena for specific event policies at 404-878-3000.
  • Professional cameras, cameras with detachable lenses, and any audio or video recording devices are prohibited at all events.

Catering

Levy manages all catering needs at Philips Arena. Whether you are planning a corporate meeting, a pre-show reception or formal dinner, Levy offers a variety of options to accommodate your needs. After booking your event at Philips Arena, our event coordinator will connect you with Levy to arrange your food and beverage service.

Cell Phones

Cellular phones are permitted inside Philips Arena provided their use is not disruptive to the performance, event or the surrounding guests. The use of camera and video features may be restricted if requested by the artist / event.

Center Club

Center Club is a full-service bar catering exclusively to Club Seat and Suite Holders for every concert, family show and Hawks game. Center Club is available for private events and is an excellent place to entertain clients, celebrate special events, or simply relax before and during an event. For more information, please call 404-878-3000.

Club Seats

For information on becoming a Philips Arena Suite or Club Seat Holder and gaining access to the Georgia’s Own Credit Union Club, please call 866-762-1900.

Concessions / Food & Beverage

Philips Arena offers a wide variety of food and beverage options, including a unique restaurant dining experience, called RED. Levy manages concessions throughout the arena, including the Buckhead Life mini-restaurants in the Club: Chops Clubside, NAVA South, Pricci di Fibi and Buckhead Diner Too. Major credit cards are accepted at all permanent concession stands; portable concessions only accept cash.

RED

RED is open before, during and after Hawks games and other ticketed events. Three key design elements were incorporated to make RED’s dining experience not only unique to Atlanta but to the arena and stadium industry at large. They include: Tiered level seating within the restaurant and bar space allowing for optimal visibility of the court from inside, terraced sit-down dining accommodations within the Arena seating bowl providing for a premium view of the action on the floor,  and a centrally located show kitchen for guests to enjoy the excitement of chefs preparing meals.

Center Club

Center Club is a full-service bar catering exclusively to all Club Seat and Suite Holders for every concert, family show and Hawks game. Center Club is an excellent place to entertain clients, celebrate special events, or simply relax before and during an event.

Hawk Walk Concessions

  • Courtside Grill serving philly cheesesteaks, bratwursts, Italian sausages, chicken sandwiches, soft pretzels, french fries, soft drinks and cold beer. Located across from Portal 9.
  • Buckhead Diner Express serving hot dogs, Diner Double Cheeseburgers, blue cheese fries, french fries, soft drinks and cold beer. Located across from Portal 9.
  • 3 Point Play Pizza serving pepperoni and cheese pizza by the slice, soft pretzels, hot dogs, soft drinks and cold beer. Located across from Portal 7.
  • Fry Baby serving fries, nachos, buffalo wings, chicken tenders, soft drinks and cold beer. Located outside Portal 9.
  • Back Court BBQ serving barbeque pork, barbeque chicken, chips, popcorn, soft drinks, coffee and cold beer. Located outside Portal 8.
  • Veni Vidi Vici serving salads, assorted pastas, soft drinks and cold beer. Located outside Portal 5.
  • The Works serving hand carved hot roasted turkey sandwiches, salads, soft drinks and cold beer. Located outside Portal 7.
  • Nava Taqueria serving signature tacos and quesadillas, soft drinks and cold beer. Located outside of Portal 7.
  • Wok Stop serving stir fried lo mein and veggies with lemon chicken skewers or steak. Located outside Portal 7.
  • Tiki Hut Bar serving alcoholic frozen drinks. Located outside Portal 7.
  • Pick N Roll Pretzels serving gourmet Wetzel’s soft pretzels, Wetzel dogs, soft drinks and cold beer. Located outside Portal 6.
  • Rock & Roll Bar serving cocktails and draft beer. Located outside Portal 5.
  • Gentleman Jack Bar serving cocktails, select imported bottled beer, draft beer and soft drinks. Located across from Portal 6.
  • Delaney’s Irish Pub serving a wide array of import and craft brews. Located outside of Portal 5.

General Concession Stands

  • Buzzer Beaters serving hot dogs, nachos, soft pretzels, popcorn, peanuts, soft drinks and cold beer. Located outside Portals 3, 12, 16 and 25.
  • Slam Dunk Pizza serving pizza by the slice, jumbo soft pretzels, popcorn, soft drinks and cold beer. Located outside Portals 3, 11, 15 and 26.
  • Burgers & Birds serving cheeseburgers, chicken tenders, buffalo wings, french fries, pretzels, soft drinks and cold beer. Located outside Portals 2, 21 and 27.
  • Hot Diggity Dog serving gourmet hot dogs any way you want them, french fries, soft pretzels, soft drinks and cold beer. Located outside Portal 20.
  • Beers Around the World serving assorted wines, cocktails, and select import, specialty and domestic beers. Located outside Portal 27.
  • Ciroc Bar serving mixed drinks, signature martinis, assorted wines and select import and domestic beers. Located outside Portal 13.
  • Budweiser Bar/Michelob Ultra Bar serving mixed drinks, assorted wines and select Anheuser-Busch domestic beers. Located outside Portal 3.
  • Gluten Free Portable serving Gluten Free hot dogs, chili cheese dogs, nachos, candy and snacks. Located outside Portal 12.
  • The Natural Stop serving Apple Gouda, Spicy Italian and Chipotle Cheddar all natural gourmet sausages. Located outside Portal 5.

Designated Driver Program

In partnership with Philips Arena and the Atlanta Hawks, TEAM GA (Techniques for Effective Alcohol Management), helps educate patrons about personal responsibility, informs fans and guests of the danger of impaired driving, and seeks to ensure safe travel of those attending concerts and sporting events at Philips Arena. Individuals who sign up receive a non-alcoholic drink coupon and have their names entered for a prize drawing. The Designated Driver Booth is located adjacent to Portal 11 on the main concourse and is in operation for all sporting events and concerts. For more information, visit http://www.teamgeorgia.net/.

Donations

For Hawks ticket donations or appearance requests, please visit the Atlanta Hawks Donations & Appearance Requests page on Hawks.com.

Door Time

Doors open at varying times according to the nature of the event and preference of the promoter / artist. Typically, times are as follows:

  • Regular season Atlanta Hawks and Atlanta Dream games, doors open 90 minutes before the start of the game.
  • Family shows, such as the circus, ice shows and character shows, doors open 60 minutes before show time.
  • Concerts generally open doors 90 minutes before show time.

For information on a specific event, please call 404-878-3000.

Ejections / Guest Removal

Guests not abiding by the Guest Code of Conduct (see Fan Code of Conduct below) are subject to ejection from Philips Arena.

Elevators and Escalators

Elevators are for priority use of disable guests; all other guests should use stairwells and escalators when possible.

Elevators are located in the following areas:

  • Georgia’s Own Credit Union Club
  • The North end of the main concourse, near RED
  • The Techwood Entrance
  • Portal 7

Escalators are located in the following areas:

  • Next to the Guest Sales & Service Center across from Portal 9
  • The Techwood Entrance 

Emergency Evacuation

Philips Arena staff members have been trained in emergency preparedness and evacuation procedures. In the event of an emergency, please follow the direction of Philips Arena staff for your safety and the safety of others.

Emergency Medical Services / First Aid

First Aid is located on the lower level of the arena across from Portal 9 and on the upper level of the arena across from Portal 21.

Employment

We invite you to grow your career with The Atlanta Hawks and Philips Arena. Please click here for a complete listing of full-time, part-time and internship opportunities with the company. Once you apply, a hiring manager will review your cover letter and resume and will contact individuals directly matching the qualifications and requirements for the position.

Entrances

Philips Arena has seven entrances:

  • Techwood Entrance – located on Centennial Olympic Park Drive. This is also where the Box Office is located.
  • Hawk Walk Entrance – located at the end of CNN Center Food Court
  • Georgia’s Own Credit Union Club Entrance – located on Philips Drive
  • Taco Mac – located on the upper and lower levels of Taco Mac Restaurant
  • Club Bridge Walkway – located on Centennial Olympic Park Drive, accessible from the CNN Parking Deck
  • International Blvd. Entrance
  • MARTA Entrance

Event Booking

Philips Arena offers a variety of event spaces that accommodate the needs of a small business meeting to a large-scale concert. If you would like to host a business meeting or special event at Philips Arena, please visit our Bookings page.

Events Calendar

Please visit the Philips Arena Upcoming Events page for a full listing of future events. You can also get the latest information on upcoming events as well as promotions and special offers through Philips Arena Insider, click here to sign up.

Family Restrooms

Family restrooms are located at Portals 13, 20 and 27.

Fan Code of Conduct

Philips Arena is committed to exceeding the expectations of every guest by delivering the best sports and entertainment experience. With your assistance and compliance and as a means of creating a safe and enjoyable experience for all guests, Philips Arena is committed to providing an environment free from the following:

  • Abusive or foul language and obscene gestures directed toward other guests, arena employees, players, coaches and officials.
  • Clothing containing offensive language or indecent graphics.
  • Intoxicated or drug impaired guests.
  • Banners or signs that obstruct the view of guests, obscure advertising, impede the operation of Philips Arena, contain objectionable subject matter or are commercial in nature. Philips Arena reserves the right to remove any banner at any time.
  • Smoking, except in designated areas (located on the outside of the arena).
  • Thrown objects, either within the seating section or onto the basketball court or event performance area.
  • Prohibited entry items such as containers, food & beverage, air horns, vuvuzelas, weapons and laser pointers. Professional cameras, video cameras, and audio recorders are prohibited when posted for certain events.
  • Guests entering or attempting to enter restricted areas without proper authorization or credentials.
  • Guests who are disruptive to the event presentation, performance or game.

Guests encountering difficulties and concerns are urged to contact the Philips Arena Guest Service Staff immediately.

Guests can now send a text message to 404-996-1898 to report any issues or concerns they may have during an event. A Guest Services Representative will go to the location in which the issue was reported to resolve the matter.

Guests not abiding by this Guest Code of Conduct are subject to ejection from Philips Arena and, in some cases, subject to criminal prosecution. A copy of this Guest Code of Conduct may be obtained from the Guest Service Center or by calling 404-878-3131.

First Aid

First Aid is located on the lower level of the arena across from Portal 9 and on the upper level of the arena across from Portal 21.

Flyers

The distribution of any flyers, leaflets, stickers, or petitions on Philips Arena property must be approved from management in writing prior to the event.

Food & Beverage

Outside food and drinks are not allowed in Philips Arena. However, there is a wide variety of food and drink options available to guests once inside the arena. A full listing of concession options is available on the Concessions listing. (See Concessions / Food & Beverage above).

Fundraising

For information on concession fundraising options, please contact Travis Morris with Levy Restaurants at 404-878-3000 / tmorris@levyrestaurants.com.

Group Tickets

Entertain your group at Philips Arena! Host clients, employees or friends in a private suite, celebrate a birthday with a group of friends, or hold a corporate summit that inspires and entertains. Whatever the occasion, Philips Arena has the amenities to exceed your group entertainment needs.

Contact a Philips Arena and Atlanta Hawks Group Sales representative for a complete list of events at 866-715-1500 and select option 4.

Guest Services

The Philips Arena Guest Sales & Service Center is located near the Hawk Walk entrance across from Portal 9.

Guest Sales & Service Center attendants are available at every event to answers questions, assist and resolve service challenges, and provide various specialized services from the moment the doors open until the conclusion of each event.

In addition to answering questions and addressing service needs, the Guest Sales & Service Center is a great resource to provide the following services:

  • Complimentary Assisted Listening Devices available for individuals
  • Complimentary house phone available for outgoing local calls 
  • Directions and phone numbers to local hotels, restaurants and shops 
  • Directions to major highways and roads 
  • Environmental or maintenance requests 
  • Escorts for wheelchair and physically challenged guests 
  • Escorts for visually impaired guests 
  • Facility and concession menus and information 
  • Redemption and collection of Lost and Found items during the event
  • Lost guests’ meeting location 
  • Upcoming events and promotional information

During an event, guests can contact Guest Services for assistance via text message at 404-996-1898.

Prior to an event, guests can contact Guest Services to arrange special assistance at 404-878-3000 / philipsarenaquestions@hawks.com

Hotels

There are several hotel options in the Luckie Marietta District surrounding Philips Arena. Click here for more information.

LEED Information

Philips Arena achieved coveted LEED Certification and became the first-ever Green NBA Arena in April of 2009.

What is LEED Certification?

LEED, or leadership in Energy and Environmental Design, is an internationally-recognized green building certification system. Developed by the U.S. Green Building Council (USBGC) in March 2000, LEED provides building owners and operators with a framework for identifying and implementing practical and measurable green building design, construction, operations and maintenance solutions.

LEED promotes sustainable building and development practices through a suite of rating systems and credits that recognize projects that implement strategies for better environmental and health performance.

For more information about how Philips Arena became LEED Certified, please click here.

Location

Philips Arena is located in Downtown Atlanta’s Luckie Marietta District. The arena is west of the intersection of Marietta Street and Centennial Olympic Park Drive (formerly Techwood Drive), adjacent to the CNN Center.

1 Philips Drive
Atlanta, GA 30303
For directions, visit our Directions & Parking page.

Lost & Found

During events, the Guest Sales & Service Center serves as the lost and found headquarters for our non-club guests. The Guest Sales & Service Center is located near the Hawk Walk entrance across from Portal 9.

The Main Concierge Desk, adjacent to the Georgia’s Own Credit Union Club Entrance, serves as the lost and found headquarters for our club and suite guests.

  • After an event, please dial 404-878-3000 to connect to the Lost & Found line and leave a detailed message including: your name, the event at which your item was lost, description of the item, the area where the items was lost and your phone number. Your phone call will be returned within two business days.
  • Lost item pick-up is available by appointment during regular business hours with limited availability after hours and on weekends.
  • You can also contact Lost and Found via email

Lost Guests

If a member of your party is lost, please notify a Guest Services Representative. The Guest Sales and Service Center located across from Portal 9 is a convenient meeting location for lost guests.

Lost, Stolen, or Damaged Ticket Policy

The Box Office is unable to replace lost tickets. Stolen tickets can be replaced, provided the ticket holder has filed a police report and brings a copy to the Box Office. Damaged tickets can be reprinted at the Box Office if the seating location is confirmed.

Luckie Marietta District

Philips Arena is in the heart of downtown Atlanta’s Luckie Marietta District (LMD). The Luckie Marietta District is a collection of hotels, attractions and restaurants. Attracting 1.9 million visitors annually, the LMD is a one stop shop with notable entertainment, meeting facilities, sports venues and dining options all within walking distance.

Media Credentials

Atlanta Hawks Single-Game Media Credentials

Single-game credentials (press and photo) must be requested no later than 12 noon the day before the game (Friday noon for weekend or Monday games). Please click here for Hawks PR contact information. Pre-arranged credentials may be picked up from the Media Entrance on the service level of Philips Arena. Those requesting single-game credentials will be seated on a first-come, first-served basis. All requests from international media must go directly through NBA International PR (212-407-8000).

Concert and Event Media Credentials

Media credentials for concerts and events are approved through the event promoter and tour publicist. Requests must be submitted via email to Lacy Bedol, Arena Marketing & PR Coordinator, (lacy.bedol@hawks.com) at least one week prior to the event date. Consideration will only be given to requests made by accredited members of the media. 

Merchandise

Atlanta Hawks merchandise is available through www.hawksshop.com and at Hawks Shop at Philips Arena.

Hawks Shop is open during all Hawks games. Hawks Shop is open on non-event days from 10am-5pm and 10 a.m. - 3 p.m. on event days, Monday through Saturday. Hawks Shop is accessible from the CNN Center food court. Hours are subject to change without notice.

Messaging on Video Board

Fans interested in running a message on the video board during Atlanta Hawks games should contact The Atlanta Hawks for information at 404-878-3800.

Parking

There are many parking options in the area surrounding Philips Arena.

The parking decks closest to the arena are as follows:

  • Centennial Deck, on the corner of Marietta Street and Centennial Olympic Park Drive
  • CNN Deck, south of the Centennial Deck on Centennial Olympic Park Drive
  • Georgia Dome Decks, accessible from Mangum Street, via Northside Drive

Advanced parking is available for purchase through Ticketmaster.com.

Party Suites

Philips Arena Party Suites are the ultimate entertainment experience! Party Suites are perfect for hosting a birthday party, a reunion party, engagement party, or any other special event that you can think of for groups of 20 – 120 people!

For information or to book your suite, please call 866-762-1900 and select Option 2, or visit the Premium Seating page.

Prohibited Items

Philips Arena does not permit the following items into the arena:

  • Weapons (guns, knives, pepper spray, mace, chains, spiked bracelets, brass knuckles, etc.)
  • Backpacks or large bags
  • Outside food or beverages
  • Air horns, electric noise makers or vuvuzelas
  • Illegal drugs or drug paraphernalia
  • Fireworks
  • Silly string or projectiles
  • Laser light pointers
  • Professional cameras, audio and video recording devices (camera policy subject to change based on event/artist)

Philips Arena Management reserves the right to prohibit other items as deemed necessary.

Public Transportation

MARTA trains are the most convenient public transportation means to reach Philips Arena. The arena station is on the East/West Line – W1 Philips Arena/Dome/GWCC/Omni.

Re-Entry

For your safety, once a guest exits Philips Arena, re-entry is strictly prohibited.

Recycling

Philips Arena is dedicated to the sustainability of our environment and is committed to reducing our environmental footprint.

Here are some examples of our efforts:

  • Philips Arena was built using crushed concrete and foundation pilings from the Omni minimizing ground disturbance.
  • The Omni seats were refurbished and used in the Philips Arena seating bowl.
  • Carpet and furniture is reused, recycled, or donated to local Georgia charities.
  • Every light bulb, ballast, and battery is recycled through Southeast Recycling to prevent mercury from leeching into the environment.
  • Philips Arena sends its plastic, aluminum, glass, cardboard, and paper waste to SP Recycling. Currently, 15% of our waste is now recycled.
  • Philips Arena sends over 12 tons of food waste per year to be turned into compost that is sold and used locally.
  • Paper products such as paper towels, TP, and copy paper, are all 100% consumer recycled content.
  • Adapted a Green Cleaning program eliminating harsh chemicals and reducing the need for water in many areas of the operation.

RED

RED is open before, during and after Hawks games and other ticketed events. Three key design elements were incorporated to make RED’s dining experience not only unique to Atlanta, but to the arena and stadium industry at large. They include: Tiered level seating within the restaurant and bar space allowing for optimal visibility of the court from inside, terraced sit-down dining accommodations within the Arena seating bowl providing for a premium view of the action on the floor, and a centrally located show kitchen for guests to enjoy the excitement of chefs preparing meals.

For more information about RED, please click here.

Reservations can be made by calling 404-878-3604.

Restrooms

Philips Arena has restrooms conveniently located throughout the arena. Philips Arena team members can help direct you to the closest location to your seats.

Security / Crowd Management Procedures

Philips Arena utilizes a staff of security officers and police officers in and around the facility, as well as video technology to enhance the safety and security of our guests, clients and employees. The arena is staffed to meet the needs of the crowd as well as the requirements of the client.

Smoking Policy

Philips Arena is a smoke-free facility. There are designated outdoor smoking locations, with one exclusively for club and suite guests.

Special Needs

For guests with special needs, Guest Services Representatives are available to help guests to their seats and assist with other needs throughout the event. Guests can contact Guest Services prior to an event to arrange for assistance at 404-878-3000.

During an event, guests can contact Guest Services for assistance via text message at 404-996-1898, or ask the closest Philips Arena team member for assistance.

Accessible Seating

Philips Arena has numerous accessible seating options available in all price ranges. Guests in need of accessible seats may purchase tickets through Ticketmaster (www.ticketmaster.com) or at the Philips Arena Box Office by calling 800-745-3000.

Guests who purchased non-accessible seats and need accessible seats can exchange the tickets at the Philips Arena Box Office, subject to availability.

Companion seats are available with the purchase of an accessible seat, within the public ticket limit set by the artist / event.

Assistive Listening Devices

Assistive Listening Devices are provided free of charge at the Guest Sales and Service Center and the Concierge Desk. A driver’s license or credit card will be held as a security deposit.

Interpreters

Philips Arena will make every effort to provide sign interpreters to guests with hearing disabilities upon request. Please contact Philips Arena 30 days in advance to arrange this service, 404-878-3000 / philipsarenaquestions@hawks.com. All services must be approved by the artist / show.

Parking

Philips Arena offer accessible parking in all of our parking decks. 

Strollers

Guests are welcome to bring their children to the arena in strollers.

  • Guests sitting in sections 108-122, or any section in the 200’s, 300’s or 400’s must check strollers at the Guest Sales & Service Center immediately after entry. Strollers are not permitted in those seating sections. The Guest Sales & Service Center is located near the Hawk Walk entrance across from Portal 9.
  • Guests sitting in 101-107 must check strollers at the Concierge Desk adjacent to the Georgia’s Own Credit Union Club Entrance.
  • Guests sitting in suites are allowed to keep their strollers but must store them in their suite during the event.

Suites

If you would like to reserve a hospitality or party suite for a Philips Arena event, please contact Philips Arena Premium Seating at 866-762-1900, or visit the Premium Seating page for more information. 

Telephones

Guests can visit the Guest Sales & Service Center, located near the Hawk Walk entrance across from Portal 9, to use the telephone for any urgent matters.

Ticket Office

The Ticket Office / Box Office is located on Centennial Olympic Park Drive.

Box Office Hours

  • Non-Event Days: Monday – Friday: 9:30 a.m. – 5 p.m.
  • Event Days: Saturday – Sunday, 12 p.m. or 90 minutes prior to event time, closing time will vary.

The Box Office is open during ticket on-sales. 

Tickets

Tickets to most arena events can be purchased online at www.ticketmaster.com, charge by phone 800-745-3000, at all Ticketmaster outlets and at the Philips Arena Box Office.

Lost, Stolen, or Damaged Ticket Policy

The Box Office is unable to replace lost tickets. Stolen tickets can be replaced, provided the ticket holder has filed a police report and brings a copy to the Box Office. Damaged tickets can be reprinted at the Box Office if the seating location is confirmed.

Upcoming Events

Please visit the Philips Arena Upcoming Events page for a full listing of future events. You can also get the latest information on upcoming events, as well as promotions and special offers through Philips Arena Fan Mail, click here to sign up.

Video Board Messaging

Fans interested in running a message on the video board during Atlanta Hawks games should contact The Atlanta Hawks for information at 404-878-3800.

Water Fountains

Water fountains are located on the lower level of the arena at Portals 2, 4, 11 and 13; and on the upper level at Portals 23, 28 and 32.

Websites & Social Media

Will Call

Will Call is located at the Philips Arena Box Office on Centennial Olympic Park Drive. Guests can pick up tickets from Will Call 90 minutes prior to event time.

The Will Call ticket window closes at varying times depending on the event. Guests needing to pick up Will Call tickets after the ticket window has closed must go to the Hawk Walk Entrance and speak to a guest services representative.

When picking up tickets from Will Call, guests must have a picture ID.

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