Guest Services & Accessibility
The Philips Arena Guest Sales and Service Center, conveniently located near the Hawk Walk entrances and across from Portal 9, is the primary location for all guest sales and service inquiries and needs.
Our Guest Service Center attendants are available every event to provide answers to questions, assist and resolve challenges and provide various specialized services from the moment the doors open until well after the end of each event.
In addition to answering questions and addressing your service needs, the Guest Sales and Services Center is a great resource to provide the following services:
- General ATM assistance and locations
- Complimentary Assisted Listening Devices available for individuals
- Complimentary house phone available for outgoing local calls
- Directions and phone numbers to local hotels, restaurants and shops
- Directions to major highways and roads
- Environmental or maintenance requests
- Escorts for wheelchair and physically challenged guests
- Escorts for visually impaired guests
- Facility and concession menus and information
- Redeem and turn in Lost and Found items during the event
- Lost Guests’ meeting location
- Upcoming events and promotional information
For our guests with special needs, a Guest Services Representative will be available at all events. These representatives will help guests to their seats, get refreshments for them and assist in whatever else they may require. Please contact one of these team members should you need their service.
Assistive Listening Devices are provided free of charge. A driver’s license or credit card will be held as a security deposit. Interested parties should see a Guest Services Representative at their nearest Guest Services/Concierge desk for details. Philips Arena will provide sign interpreters to guests with hearing disabilities upon request. We ask for a 30 day notice for such services.
There are accessible parking spaces in all of the parking decks around the venue. Parking is first come, first serve.
Wheelchair/Mobility Impaired locations for the guests with disabilities are located in the following sections:
Lower Level 102 Y 1-14
Lower Level 103 Y 1-12
Lower Level 105 Y 1-12
Lower Level 106 Y 1-14
Lower Level 108 U 1-16
Lower Level 110 U 1-16
Lower Level 111 U 1-16
Lower Level 113 Y 1-14
Lower Level 114 Y 1-12
Lower Level 115 Y 1-14
Lower Level 116 Y 1-12
Lower Level 117 Y 1-14
Lower Level 119 U 1-16
Lower Level 120 U 1-16
Lower Level 122 U 1-16
Upper Level 302 T 1-20
Upper Level 304 T 1-20
Upper Level 305 T 1-16
Upper Level 306 T 1-1
Upper Level 310 T 1-14
Upper Level 311 T 1-14
Upper Level 315 T 1-2
Upper Level 317 T 1-20
Upper Level 319 T 1-20
Upper Level 320 T 1-10
Disabled seating is available for all events in all price levels at Philips Arena. Tickets can be purchased via Ticketmaster (phones, internet and outlets) or Philips Arena Box Office, specifically requesting disabled seating.
For more information or to make arrangements, please contact Philips Arena Customer Service at (404) 878-3000.
Philips Arena has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory processing needs. Our objective is to provide an inclusive and seamless experience for all guests. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with training and by offering the resources and accommodations below to our guests.
Sensory bags containing special KCVIP badges, fidget toys, noise cancelling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Guest Services Center located outside Portal 9.
Weighted Lap Pads
Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Center located outside Portal 9.
Please reach out to and Service Team Member during any event/game at Philips Arena with any questions on our sensory inclusive initiative. If you have inquires prior to coming to the Arena, please contact us at 404-878-3000